Privacy Protected

7joy Privacy Policy

Your personal information is the most valuable thing entrusted to us. Read 7joy's Privacy Policy to understand how your data is collected, stored, and protected.

Last Updated: January 2026

Important: By using the 7joy platform, you are considered to have fully agreed to this Privacy Policy. Please read it carefully.

01

Contact

7joy (referred to herein as "we", "us", or "the platform") is an online gaming and Sports Betting service provider. This Privacy Policy explains how 7joy collects your personal information, the purposes for which it is used, who it may be shared with, and how your data is kept secure.

We believe data privacy is a fundamental right. 7joy's Privacy Policy has been developed in accordance with international data protection standards, so you can use our platform with complete confidence. The information you provide will never be used for unnecessary purposes.

This Privacy Policy applies to all 7joy services — including Sports Betting, Live Casino, slots, fish games, and any new services launched in the future.

02

What Information We Collect

7joy collects different types of information for different purposes. A detailed breakdown is provided below:

Identifying Information

  • Full name and date of birth
  • Mobile number and email address (if provided)
  • National ID or passport number (collected during KYC verification)
  • Residential Address

Financial Information

  • Mobile Banking, Nagad, or Rocket mobile banking number
  • Transaction history — deposits, withdrawals & bonuses
  • Records of betting and gaming activity

Technical Information

  • IP Address and Device Type
  • Browser type and operating system
  • Login timestamps and activity logs
  • Cookies & Tracking Data

We only collect information that is necessary for service delivery, security, and fulfilling legal obligations. No unnecessary data is collected.

Data Type At the time of collection Purpose
Name & Mobile At Registration Identity Verification
Payment Information At the time of transaction Financial Security
IP & Device At the time of login Fraud Prevention
Gaming History Each Session Responsible Gaming
KYC Documents At the time of verification Legal Obligations
03

How Your Information Is Used

7joy uses the information you provide solely for specific, legitimate purposes. We never use your data for unnecessary commercial ends.

  • Identity Verification: To complete account registration, login, and the KYC process.
  • Payment Processing: To manage deposits, withdrawals, and bonuses.
  • Ensuring Security: To prevent fraud, account hacking, and unauthorized access.
  • Service Improvement: To improve your experience and introduce new features.
  • Responsible Gaming: To detect unusual gaming patterns and provide you with timely support.
  • Legal Obligations: To comply with anti-money laundering laws and other regulatory requirements.
  • Customer Support: To address your complaints, questions, and support needs.
  • Promotional Communications: To send you offer and bonus notifications, with your consent.
04

Data Sharing Policy

7joy does not sell or rent your personal information to third parties. However, limited data sharing may occur in certain circumstances:

  • Payment Providers: Solely for processing transactions with payment partners such as Mobile Banking, Nagad, and Rocket.
  • Regulatory Authority: At the request of government or regulatory authorities due to legal obligations.
  • Law Enforcement Agencies: In cases involving court orders or lawful investigations.
  • Technology Service Providers: Those who assist in operating our platform are bound by strict confidentiality agreements.

7joy never sells your information to advertisers, data brokers, or any other commercial entities.

06

Data Security

7joy uses industry-standard security technology to protect your information. Our security measures are multi-layered and continuously updated.

  • SSL/TLS Encryption: All data transfers take place over encrypted channels and cannot be intercepted by third parties.
  • Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
  • Firewall & DDoS Protection: The platform is protected against cyberattacks.
  • Regular Security Audits: Third-party security experts conduct regular audits of our systems.
  • Restricted Access Policy: Only authorized personnel have access to your information.

In the event of a data breach, we will notify affected users within the required timeframe and take all necessary protective measures.

07

Your Rights

Under 7joy's Privacy Policy, you have several important rights regarding your own information:

Right to Access Your Data

You can request to see all the information 7joy holds about you at any time.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

Under certain circumstances, you may request the deletion of your data (unless retention is required by law).

Right to Restrict Processing

In certain cases, you may request that we limit the processing of your information.

Right to Data Portability

The right to download your information in a common, portable format.

Right to opt out of marketing

You may opt out of receiving promotional messages or advertisements at any time.

To exercise any of these rights, contact our support team. We typically respond within 30 days.

08

Data Retention Period

How long 7joy retains your data depends on the type of information and applicable legal requirements. We do not hold any data longer than necessary.

  • Account Information: For the duration of account activity and up to 5 years after closure.
  • Financial Transaction Records: A minimum of 7 years due to legal obligations.
  • KYC Documents: Up to 5 years after verification.
  • Customer Support Contact: Up to 2 years after resolution.
  • Gaming Log: Up to 3 years for security and responsible gaming purposes.
  • Cookie Data: After the session ends, or a maximum of 1 year.

Once the applicable retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.

09

Protection of Minors

7joy strictly prohibits anyone under the age of 18 from using the platform. We place the highest priority on protecting minors.

  • Age verification is mandatory at the time of registration.
  • Proof of age may be requested through the KYC process in suspicious cases.
  • No data is collected from anyone under the age of 18.
  • If it is found that a minor has created an account, it will be closed immediately and all associated data will be deleted.

If you become aware that a minor is using 7joy, please notify our support team immediately.

10

Privacy Policy Updates

7joy reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised and a notice will be posted on the platform.

For significant changes, a notification may be sent to your registered mobile number. Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you have any questions about a change, please contact our support team.

11

Contact Us

For any questions, requests, or concerns regarding our Privacy Policy, please reach out to our dedicated Privacy Team.

  • Email: [email protected]
  • Live Chat: Available on the platform 24/7
  • Response Time: Usually within 24–72 hours

Our support team is ready to assist you in English. No language barriers — just reach out however is most comfortable for you.

Your Information Why It's Safe

The commitments and technologies we use to protect your privacy at 7joy

End-to-End Encryption

All your data transfers are encrypted via SSL/TLS protocol. No third party can access your information.

Strict KYC Verification

Under 7joy's Privacy Policy, every account undergoes thorough verification, which helps prevent fraud and identity theft.

Your Data Is Never Sold

We never sell your information to advertisers or data brokers. Your data is used solely to provide your service.

Full Control Is Yours

You have the right to view, correct, or delete your information at any time — just submit a request.

Regular Security Audits

Independent security experts regularly audit 7joy's systems to identify and promptly address any vulnerabilities.

Clear Policies in Bengali

Our Privacy Policy is written in plain, easy-to-understand language — no complex legal jargon.

About Privacy FAQs

Answers to the most frequently asked questions about 7joy's Privacy Policy

No, 7joy never sells or rents your data. Limited information may be shared only for payment processing and legal obligations, and solely under strict confidentiality agreements.

Retention periods vary by data type. Financial transaction records are kept for up to 7 years for legal compliance, while account information is retained for up to 5 years after account closure. After the applicable period, data is securely deleted.

Yes, in certain circumstances you may request deletion of your data. However, some information — such as financial records — must be retained for a specified period due to legal obligations. Contact our support team and we will walk you through the details.

With your consent, 7joy may send you messages about offers and bonuses. You can opt out at any time — through your account settings or by contacting our support team.

Yes. In the event of a data breach, 7joy will notify affected users within the required timeframe and take all necessary protective measures. We handle such matters with full transparency.

Disabling essential cookies may cause login sessions and security features to stop working. Disabling analytics or marketing cookies will not affect normal platform functionality, though some personalized features may be limited.

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You've read 7joy's Privacy Policy — now open your account with confidence. Your data is fully protected.

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